Frequently Asked Questions by the Service User.
How much does it cost?
The cost will be dependent upon the level of care that we have been asked to provide and an individual assessment will be made. All Care has a vast amount of experience working with multi-sourced funding and will endeavour to accommodate most Individual’s circumstances.
Do you accept direct payments?
Yes we do.
How do I arrange for care to be provided?
Please do not hesitate to contact All Care on the appropriate telephone numbers found on the contact page, we are there to help you and a friendly member of staff, will be able to assist and support you through the process or with any type of enquiry you may have. A member of the management team can also arrange to visit you in your own home for an informal chat with no obligation to discuss your care requirements should you so wish.
Will my care requirements be tailor made to suit me?
When you contact All Care, a member of our management team will arrange a home visit in order to complete a Risk Assessment and an individual Person centered Care Plan assessment in order identify your needs, preferences and appropriate level of support. We welcome you to invite family members, friend’s social workers, etc who may be of assistance to you in this process. An individual Person centered Care Plan file will be placed in your home for Carer’s to study, which will include your Service Users guide.
How long will it take for my care to start from my initial contact with you?
We aim to have a care worker available within 48 hours of your assessment. This will vary in certain cases or can be delayed if it suits your plans.
Tell me about your care workers
Our workforce is representative of the diverse needs of clients. Our care workers come from a wide variety of backgrounds and range in age from 18 to 70. All care takes great care and every effort to maintain continuity of care for each service user and takes care in matching the skills of the carer to the Service Users requirements.
Each week you will receive a schedule for the following week, confirming times of the visit and the names of the carer’s who will be attending to you, although on a week to week basis the names will stay the same with the exception of Holidays and sickness and unforeseen circumstances.
Are your carers/support worker police checked and referenced?
Yes, prior to commencement of employment they undergo an extensive reference check and Enhanced Criminal Records Bureau check. Our care workers are also check against the Protection of Vulnerable Adults (POVA) list.
What happens if my carer is off sick or on holiday?
If for any reason your regular care worker is on holiday or unwell, we will find a suitable replacement to attend to your needs. You will be informed of who this person is and when they will be arriving with you.
What happens if I am unhappy with the care I receive?
All Care has a complaints procedure in place. Please follow the procedure described within your Service User’s guide with any complaint you may have. Should you prefer or need to speak to a member of our team or the Manager about any issue or complaint you have then please do so, they will only be too happy to help.
Who can I speak with when the office is closed?
Office hours are normally 09.00-17.00., however we have a dedicated out-of-hours Emergency Support service which can be contacted. We do ask that the out-of-hours service is used for Emergency use only. Details of this contact number is in your home file ‘Service Users Guide’.
What if I need to cancel a visit or change the time of my visit?
If you need to cancel or change the time of your visit, we do ask that you give the office at least 24 hours notice prior to this happening, as calls cancelled with less than 24 hours notice can be chargeable. We will always try to accommodate your requests